How eSmart is Responding to COVID-19
COVID-19 is having a dramatic impact on our lives, societies, and businesses. We want to share an update on what eSmart Systems is doing to keep our people, customers and partners safe while we continue to deliver our services around the world.
eSmart Systems is following the guidance of global health experts at the Norwegian Institute of Public Health (NIPH), World Health Organization (WHO), and U.S. Centers for Disease Control (CDC) on preventing the spread of the COVID-19 virus. All employees in eSmart Systems are now working from our home offices and we have stopped all public travelling. But we are privileged to be able to deliver uninterrupted services and operation over the Internet.
This requires new routines and business processes both internally and externally with customers and partners. We have activated our CIRT – Critical Incident Response Team and follows the principles and guidelines in our business continuity plans to ensure information security, business operation and communication in this extraordinary situation.
Information security - a top priority
When turning the whole operation into a fully distributed organization overnight, we must enforce new and improved security measures both for people and systems. Security of information is a top priority for eSmart Systems, and we were recently awarded ISO/IEC 27001 certification that proves the company's ability to protect internal and external information to the highest standard.
Maintaining operation – our primary focus
As the company is serving customers and partners across the world, we are focusing on maintaining the highest level of service possible. Even if we are refrained from travelling and commuting the whole organization has shown tremendous skills and discipline in using collaboration tools like Microsoft Teams, Slack, Chat and Video Conference services to maintain our operations. Our Gold partnership with Microsoft supports us in providing premium, uninterrupted Microsoft Azure based services to customers and internal operation.
If there is anything we can do to support you or your organization in these challenging times do not hesitate to contact us either through your customer representative, via our Support line firstname.lastname@example.org or directly on our cell phones.
As this situation is evolving rapidly, we will continue to communicate via social media and on our Web page how eSmart Systems is responding to COVID-19 development and implementation of new supporting procedures.
Knut H. H. Johansen